Your shop, inside the chat.
Turn LINE friends into repeat orders: product cards in the talk screen, checkout in two taps, and an AI that answers “do you have this in navy?” at midnight.
Works with the LINE Official Account you already have, and with the friends already on it.
What selling online actually feels like
Six things shop owners say before they change anything.
- Our EC site’s login page kills half of mobile checkouts — they get as far as the password field and give up.
- Broadcasts go to everyone, so most people mute us, and the ones who would have bought never see it.
- We restock and nobody knows. The people who asked for it in March are the last to find out.
- Carts get abandoned and we never follow up, because nobody has time to notice.
- Instagram DMs about sizes eat an hour a day, and half of them are the same three questions.
- Store regulars don’t shop online, and online shoppers never visit — they behave like two different businesses.
One product card, two taps, zero logins.
Every step that loses a mobile shopper — the page load, the account, the password, the address form — is a step Chat Commerce does not have.
Identity is the LINE profile. The shopper is already signed in, so the bot knows who they are, what size they took last time and where to send it. No account to create and nothing to reset at 23:00.
Payment is one tap. The card is entered once on the payment provider’s own page and held by them. After that, paying is tapping a button in a conversation.
The concierge answers the rest. Sizes, fabric, care, stock, delivery cut-offs — read out of your product records, never invented. When your catalogue is silent, it says so and hands the thread to a stylist with the whole conversation attached, which is the honest answer and the one that keeps the sale.
Every tap is an event on the shopper’s record: what they saved, what they asked, what they abandoned, what they bought. That record is what makes the second order easier than the first — and it is yours to export at any time.
Illustrative figures from one month of a single boutique — replaced by your own the day you publish.
Thirteen things it does
Each one is an outcome and the mechanism behind it. Nothing here is “powerful”.
A shopper goes from a product card to a paid order in two taps, so the mobile drop-off at the password field disappears. Identity comes from the LINE profile the shopper is already signed into; the card is held by the payment provider and charged on tap. Nothing to remember, nothing to reset.
Products arrive as Flex cards and swipeable carousels inside the conversation instead of a link to a page that has to load. Variants render as quick replies under the card — at most 13, which is the LINE limit, so nothing silently disappears on a real device.
Sizes, materials, care, stock and delivery cut-off answered at 23:40 without waking anyone. The model may only quote what your product record actually contains — measurements, fabric, care notes and the live stock count. If the record is silent it says so and passes the question to a stylist with the thread attached.
The second order is bigger than the first because the bot knows the first. It reads order history, size, and the products this shopper viewed or saved, and shows three matches rather than a catalogue — with the size that fits already selected.
A cart left open comes back as an order instead of evaporating. One message the next evening naming the exact products, the true remaining stock and the delivery cut-off — one push message per cart, capped at one, and it stops for good if the shopper clears the cart.
A restock reaches the twelve people who wanted it rather than the four thousand who did not. Shoppers opt in on the product itself; when stock crosses zero the alert goes only to that list, as one push message each. Opting out is one tap and it is permanent for that product.
The follow-up that nobody has time to send, sent anyway. Each step is triggered by an event — friend added, order paid, order delivered, 60 days since last order — with a delay you set and a coupon you can attach. Every step shows its estimated monthly push count before you switch it on.
You stop paying to message people who were never going to buy. Shoppers are tagged automatically by what they bought, what size they take, which drop they came in on and how long since their last order, and those segments are readable by Segment Campaigns so one audience definition serves both bots.
You find out which post actually sold the coat. Every product has a link that opens the card straight in the chat, and each link carries a source tag — instagram-bio, paper-flyer, the till receipt — which is recorded on the order and shown in the KPI breakdown.
Reviews and sizing feedback arrive while the product is still new. A short survey goes out a set number of days after delivery, as a single push; the answers land on the shopper’s record and the sizing ones are fed back into the product’s AI notes.
One catalogue instead of two that disagree. Products and variants import from Shopify, stock is re-read on a schedule and again at checkout so a card cannot sell what the shop floor already sold, and orders paid in chat are written back to Shopify as normal orders.
A 300-product catalogue is loaded in an afternoon rather than typed for a week. Upload a CSV against a template we generate from your own column names, drop a folder of images matched on SKU, and review a diff before anything is published.
The shopper who tried it on in the shop still buys it when they get home. Staff show a per-product QR at the counter; scanning it opens that exact product card in the chat, adds the shopper to the account, and tags the order to the shop rather than to the web.
How to start
First order in an afternoon.
Play the shop
Four real conversations from a boutique in Aoyama. Tap the quick replies — the phone on the left is what the shopper sees, the panel on the right is what the shop gets out of the same conversation.
What the shopper sees, end to end
Eight screens from the rich menu to the review request. Everything below happens inside the LINE conversation except the cart, which opens as a LIFF page and closes straight back into the thread.
Mock-ups drawn with the same components the bot renders. Open the shop page · the cart · my orders · alerts.
Pricing
Two plans, both billed monthly. Every price on this page is in Japanese yen and excludes consumption tax.
- Unlimited products and variants
- 3,000 AI replies a month
- 2 step campaigns
- Cart recovery and restock alerts
- One location, delivery or pickup
Excl. tax. No minimum term. Your LINE plan is billed by LINE.
- Everything in Starter
- Shopify sync — products, stock, orders
- Attribute and tag segments
- Unlimited step campaigns
- In-store mode with per-product QR
- Three locations · priority support
Excl. tax. No minimum term. Your LINE plan is billed by LINE.
| Option | Price | What it is |
|---|---|---|
| Done-for-you catalogue import | ¥30,000 once | We map your CSV or Shopify export, match your images by SKU, write the first pass of the AI notes from your existing product copy, and hand it back for approval. |
| Additional location | ¥2,000/mo | A second or third shop with its own stock, hours and pickup shelf, under one workspace. |
| +1,000 AI replies | ¥1,000/mo | A thousand more model-generated replies a month, on top of whatever your plan includes. |
| Card processing | 3.6% per transaction | Charged by the payment provider, not by us. We take no per-order commission. |
| Your LINE Official Account plan | Billed by LINE | Replies are free; pushes are not. Estimate your plan. |
- No setup fee.
- No commission on what you sell — ever, at any volume.
- No minimum term. Cancel from the account page; it runs to the end of the month you paid for.
- No charge for the trial, and the 30 days start when you connect LINE, not when you sign up.
All prices excl. tax. Card processing is the payment provider’s published rate and can change; the rate charged on the day is shown on every payout.
Built for brands that already sell
The vocabulary, the demo scenarios and the default product fields change with the trade you pick.
Case studies
Three template cards. Every figure below is a placeholder until the shop it belongs to has confirmed it in writing.
Restock alerts to a saved list instead of a broadcast.
of restock alerts became an order within 48 hours
Standing orders and a same-day cut-off answered in chat.
higher average order once repeat shoppers reordered by tapping a card
Saturday pre-orders taken in chat and collected at the counter.
more pre-orders per week than the web form it replaced
Questions
Your friends list is already your customer list.
Import your products this afternoon, connect LINE, and take the first order before you have told anyone. Thirty days free, and the clock only starts when you connect.
Scan to open the demo shop in LINE and buy something with play money. Nothing is charged and nothing ships.