Rebook a returning guest in ten seconds.
Hotel Concierge
Direct rebooking for repeat guests, stay-history segments and a multilingual pre-stay and in-stay concierge.
Built on the AI-SNS.Chat engine · modelled on Repitte Hotel
Also reachable on Instagram DM, WhatsApp, Messenger, X DM, SMS and web chat, through the same engine.
Payments via Stripe, charged by the provider at its own published rate.
Options External booking-site sync ¥3,000/mo · +1,000 AI replies ¥1,000/mo · Additional property ¥5,000/mo · Done-for-you setup (hotel) ¥29,800 once
- Your LINE Official Account plan is billed by LINE, not by us. The pricing page estimates which one you need.
- No minimum term and no commission on anything the bot sells. Cancel from the account page.
- 49 of 513 capabilities run on the engine today — see which.
What this package does
Rebook a returning guest in two taps, because the party size, plan, room type and usual check-in time are already on their guest profile.
Quote plans and room types as Flex cards with the per-person price, what the meal is and the cancellation policy word for word.
Answer pre-stay questions — access, parking, late check-in, allergies, children, the bath rules — in Japanese, English, Chinese or Korean, at any hour.
Take in-stay requests from the rich menu and route each one to the right staff channel, then post the staff acknowledgement back into the guest's chat.
What the customer sees
Four screens from the demo transcript — not a drawing of one.
What the business does
Brand, hours, menus and prices in the builder. The industry template arrives already speaking your trade, so you correct a draft rather than fill an empty form.
The builderIt answers from your knowledge, takes the booking or the order, and refuses to invent anything it cannot confirm.
LINE · six other channelsA handoff arrives with a summary of what was already said, so nobody re-asks the customer three questions they have answered.
Email · LINE notificationCustomers identified, data captured, bookings made, calls avoided — plus what it cost you in LINE messages.
KPIs pageRecommended for
Properties with no repeat-guest base they can reach directly, so every return goes back through an OTA.
Properties paying OTA commission on guests who already stayed once and know exactly which room they want.
Properties whose email newsletter is opened by fewer than one guest in ten.
Properties with no way to message by guest attribute — last autumn, kaiseki plan, party of two.
Properties taking inbound guests in several languages, out of hours, with one person on the night desk.
Properties whose post-stay survey is a paper sheet that never reaches next year's offer.
Pricing
Or take a workspace plan and run this alongside other bots — see full pricing.
The full guide to Hotel Concierge
Every feature, the pain it removes, the pricing in detail, and the questions merchants actually ask — written out at length.
Try it on your own counter for 30 days.
The trial clock starts when you connect LINE, not when you sign up — so building it costs you none of it.